Shipping & Returns

Shipping

We ship our products in Canada and US. If you wish to purchase products outside of North America, please email us at hello@spiritandco.ca. Due to manufacturer constraints, we are unable to ship some products to international destinations.

The shipping quote developed is based on your directions for delivery service, size and weight of the shipment, and final destination. Shipping and delivery dates are based on the delivery destination and stock availability. You will be notified of a tracking number, once the order is ready for shipping.

If you are shipping into the U.S.A., you may be required to provide a social security number (tax i.d.) or business EIN as this is a cross-border shipping requirement. We are unable to ship your order until we receive this information. If the tax i.d. that you have provided does not match the ship-to address, U.S.A. customs may deny the package's entry, and the item will be returned to us. If one of our staff members does request a tax i.d. number from you, kindly provide them with this information so that they may process your order. We may request from time to time a tax i.d. for any orders shipping to countries which require this information, alongside any other required export documentation.

 

Duties and Taxes

You may be charged customs duties and taxes for product purchased online because:

Duties and taxes are not included in the price of the goods you purchase on our website, and might not be included in the overall shipping costs you pay to the online retailer.

When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

When goods are not shipped domestically (within your country) or within a single customs union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.

    What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.

     

      Lead Times

      We do our best to move your shipment as quickly as possible. Our standard lead-time is 1–2 weeks from the date of purchase, however all lead times are dependent upon the availability of stock at the time of purchase. Anodized products can take longer to produce. Please contact one of our representatives for a general lead time prior to placing your order. 

      Note that you will need to be present at the time of delivery and will be contacted by shippers regarding drop-off and receiving time. Information regarding shipping status and company will be provided upon purchase. Please let us know if we can help you with obtaining any information and feel free to contact us with any inquiries surrounding receipt of goods at hello@goodvibesonly.ca.

       

      Returns & Exchanges

      We are happy to offer our customers a money back policy on returns if the product is unused, in its original packaging, with complete parts and packing materials included. If conditions outlined here are met, we will be glad to provide an exchange or refund within thirty (30) days of original date of purchase. Unfortunately, there is no refund or exchange on custom-ordered items.

      If you have mistakenly ordered the wrong product or have buyer’s remorse, you may be responsible for full-return shipping costs.

      Please contact us for a Return Merchandise Authorization number and we will send you all the required documents not including shipping label to attach to your return shipment.

      Any unauthorized Return Shipments without an RMA number will not be accepted and will be returned to sender at their expense. If products have been used or damaged, Spirit & Co. reserves the right to deny a refund.

      If you have any questions at all, please contact us directly via email at info@goodvibesonly.ca.

      Spirit & Co. offers our customers a money back policy on returns if the product is unused, in its original packaging, with complete parts and packing materials included. If conditions outlined here are met, we will be glad to provide an exchange or refund within thirty (30) days of original date of purchase. 

      If you have mistakenly ordered the wrong product or have buyer’s remorse, you will be responsible for full return shipping costs. If products have been used or damaged, Spirit & Co. reserves the right to deny refund. Please contact us directly via email at hello@spiritandco.ca should you have any questions.

      Receiving Your Order

      Upon receipt of your order, please inspect the package for any visible damage. If any visible damage is present upon receipt of order, please note this on the courier’s waybill before accepting the product. When you open the package, document and photograph any damage to contents.

      Do not throw away or lose any of the manufacturer’s packaging, as manufacturers receipt of all original packaging is necessary for refund should there be any problems.

      Of course, if you receive the wrong product, if any damage occurred to the product during the shipping process, or if the product is defective, we will take full responsibility for return shipping costs!

      -Spirit & Co. Metaphysical Mercantile